The Nigerian Civil Aviation Authority has issued a stern notice to both domestic and foreign airlines functioning within the nation, emphasizing complete adherence to the First Need compensation policy for travelers impacted by mishandled luggage or face potential penalties.
Baggage that is left at the originating airport by mistake and subsequently arrives on a different flight is known as short-landed luggage. As outlined in Part 19 of the Civil Aviation Regulations 2023, travelers who experience this issue are eligible for compensation of N10,000 for domestic journeys and $170 for international trips to help with essential expenses during the wait for their belongings.
The head of Public Affairs and Consumer Protection for the NCAA, Michael Achimugu, issued this instruction via a press release sent to reporters on Monday.
He mentioned that the Organization would no longer accept failure to comply.
"This involvement might be the final time we need to address the matter of this First Need. For some time, it has been unclear. Remember, the CAA has written to the airlines regarding First Need. There has been limited adherence from the airlines," the director mentioned.
He voiced worry about airlines' apparent lack of awareness or disregard for the regulation:
"The rules are quite clear. It's uncertain whether the airlines are deliberately ignoring them or if there's a misunderstanding somewhere. I spoke with some station managers who appeared unaware of the regulations. We felt it was appropriate to have this discussion with you to gain insight into the challenges. Why aren't we covering the First Need for understaffed baggage?" he asked.
Achimugu further highlighted the specifics of the regulation and the requirements expected from airlines:
According to Part 19 of the Civil Aviation Regulation 2023, if a passenger's luggage does not arrive with them, a domestic airline is required to provide N10,000 compensation. Additionally, the airline must deliver the bag to the passenger's address within seven days without any cost to the passenger. However, many passengers are unaware of their rights, leading airlines to ask passengers to collect their luggage themselves. Moving forward, airlines must adhere to this regulation," he stated to the airlines.
Although recognizing the work of local airlines, he called on them to follow international standards:
"You should maintain a world-class standard. I must acknowledge that domestic airlines are making efforts. The profit margins are narrow, and the airlines face capacity issues. As an authority, we strive to support the airlines because it's not always the case that they are at fault. However, regulations must be followed," the director said.
Other speakers at the meeting, including the Senior Special Assistant to the Director General of Civil Aviation, Ifueko Abdulamlik, explained that extra compensation could be applicable when there are prolonged delays in delivering luggage:
If the airline experiences prolonged delays in delivering luggage, the passenger is entitled to additional compensation, provided they have receipts for items purchased due to the inconvenience caused by the delayed baggage.
Airline officials requested the NCAA to step in with the Federal Airports Authority of Nigeria and terminal managers to resolve deteriorating facilities, particularly faulty conveyor belts, which they claim lead to delays in luggage processing.
Section 19 of the Civil Aviation Rules details several passenger rights, covering situations such as flight delays or cancellations, being refused boarding because of overbooking, or issues with lost or damaged luggage.
The NCAA announced that it will start enforcing the First Need compensation rule rigorously to guarantee that passengers are provided with the care and assistance they are entitled to under the law.
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